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Booking Policy

THE POLISHED AURA

Booking Policy

Deposits

A deposit is required to secure your appointment in the following situations:

  • First-time clients
  • Clients who have previously no-showed or cancelled with less than 25 hours' notice
  • Any booking where a deposit has been requested at our discretion

Deposits are made via e-transfer prior to your appointment confirmation. Your appointment is not confirmed until the deposit has been received.

Deposit amounts will be communicated at the time of booking.

Deposits are applied to the total cost of your service.

Cancellations & Rescheduling 

Please cancel or reschedule at least 25 hours before your scheduled appointment.

This allows us to offer that time to another client and keeps things running smoothly for everyone.

To cancel or reschedule, please reach out via DM or the contact form on our website as far in advance as possible.

Late Cancellations & No-Shows

Cancellations made with less than 25 hours' notice and no-shows will result in the forfeiture of your deposit.

Clients who no-show or repeatedly cancel late may be required to pay a deposit for all future bookings.

A Note From Us

We completely understand that life happens — and we never want anyone to feel anxious about reaching out if something comes up. We just ask for as much notice as possible so we can do our best to accommodate everyone.

Thank you for respecting our time and our craft. We genuinely can't wait to work with you. 💜